AMP Club Product Support

FAQ

Below are commonly asked questions concerning Fan Club.  Should you still have questions, our Help Desk can help you find the answers.

General Questions

Where do I direct member questions about my loyalty site?

Member questions or concerns regarding your loyalty site should be directed to Member Support via the “Contact Us” or “Help & Contact Information” link at the bottom of your rewards site. We have a full member support staff that will gladly work with individual members to address their concerns and ensure that they have a positive experience when participating in your program.

I have questions about the content that Triton has syndicated to my site. Where can I direct these questions?

Any questions you may have about content that Triton has syndicated to your site can be answered by our support staff.  Please submit your questions to help@tritonmedia.com and we will gladly provide you with that information.

How can I change the URL for my loyalty site?

In order to update your loyalty site sub-domain, please send the following instructions to your DNS Administrator:

DNS Administrator,

 

Please create the following CNAME record.
For Domain vip.961wodz.com: <— This is the base domain

Type: CNAME
Host: vip <— This is the rewards portion of the subdomain
Data: stickyfish-dns.enticent.com.

 

FDQN List:
vip.961wodz.com <—- This is the full subdomain

 

Once your new sub-domain is set up, please submit your new sub-domain to help@tritonmedia.com and we will be happy to update this for you on our end.

Backend Administration

How do I import new records into my database?

Database imports require resources from our Tech department, and may be billable depending on the terms of your contract.  We will gladly provide quotes for applicable charges for this service by request.  We recommend data be provided using some preferred formats – please send an email to help@tritonmedia.com for documents defining these formats.   Requests for database imports should be sent to help@tritonmedia.com.  Please include the following with your request:

  1. A sample of the data to be imported – Please use the format specified in the documents mentioned above
  2. Any special rules or preferences to be applied to the import data

How can I copy my content from one site onto the others?

With our new multi-site admin accounts, you can syndicate your own Contests, Surveys, Trivia, Listen & Win, and Featured Link instances by opening the Sites tab in the instance set-up.  Select your other sites from the “Available Sites” and then click the “Add Sites” button.  Once all desired stations are copied over, press the “Update” button.

If you need to copy content from modules other than those described above, this is a service we provide free of charge.  Simply send an email to help@tritonmedia.com with the following information:

  1. Module the content is posted to
  2. Instance ID number(s) of content
  3. Call letters of the site the content is posted to
  4. Call letters of any site(s) the content is to be syndicated to

Customization and Site Options

How do I update my admin account information/change my password?

If you have an admin account with access to multiple stations, you can edit your login information by clicking on the ‘Help & Support tab available immediately after logging into your admin account. If you only have access to a single station, and do not see this option in the ‘Help & Support’ tab, you can change your login information by updating the member account you created for this account. If you cannot remember your login information please email help@tritonmedia.com to have that information emailed to you.

How can I update my ads in the Games n’ E-cards section?

While you have access to post your ad content for your loyalty site through the Template module of the admin, ads for the Games n E-cards pages are posted on our end.  Please submit your ad to help@tritonmedia.com.

How can I update my welcome/confirmation notification email copy?

The welcome/confirmation email content is housed in our records and is updated by our support staff.  Please submit your request to help@tritonmedia.com and we will gladly provide you with your current content so you can make your changes and send back your new copy to be updated.

My station is flipping formats. How can I get my loyalty site to match the new format?

Please request a format flip worksheet from help@tritonmedia.com, fill out the form and send it back to help@tritonmedia.com.

Note that some of your desired changes may be billable.  Any applicable fees will be quoted to you in advance for approval.  Please allow a minimum of 7-10 business days for processing.

How can I rebrand/reskin my loyalty site?

If you have created your own header graphics, please post them to your site using the Template module in our admin (Administration>>Template).  Templates for these graphics can be requested by sending an email to help@tritonmedia.com.

If you need more extensive changes and/or assistance creating your graphics, please send a request to help@tritonmedia.com.   Please provide the following with your request:

  1. Call letters of the site to be modified
  2. Detailed description of desired changes or a mock-up if possible
  3. Desired graphic elements to be included in .psd format (ie logos, background images, textures etc)

Note that some of your desired changes may be billable.  Any applicable fees will be quoted to you in advance for approval.  Please allow a minimum of 7-10 business days for processing.

I sold a sponsorship for my site. How can I brand my site with my sponsor’s logo?

If you have created your own header graphics, please post them to your site using the Template module in our admin (Administration>>Template).  Templates for these graphics can be requested by sending an email to help@tritonmedia.com.

If you need more extensive changes and/or assistance creating your graphics, please send a request to help@tritonmedia.com.   Please provide the following with your request:

  1. Call letters of the site to be modified
  2. Start and end dates of the promotion
  3. Detailed description of desired changes or a mock-up if possible
  4. Desired graphic elements to be included in .psd format (ie logos, background images, textures etc)

Note that some of your desired changes may be billable.  Any applicable fees will be quoted to you in advance for approval.  Please allow a minimum of 7-10 business days for processing.