Need To Know Blog

Need to Know

Update – AMP CMS Login and Load issues | May 31, 2017

Date:  Wednesday 5/31/2017

Time of Update: 5:00 pm EDT

Estimate of resolution time: TBD

Description:

This is an update to our previous notifications.  We attempted to bring all databases online shortly after 4:30 pm EDT.  Site traffic resumed momentarily; however, shortly after we experienced an additional interruption to the tables on the database.  We are continuing to review the situation and are applying all resources to correct the problem.

If you have any questions or concerns, feel free to send a service ticket to our helpdesk by emailing us at help@tritondigital.com or call us at (770) 919-9969. 

AMP CMS Login and Load Time Issues | May 31, 2017

Date:  Wednesday 5/31/2017

Time of Update: 1:30 pm EDT

Estimate of resolution time: TBD

Description:

This is an update to our previous notification.  We are continuing to experience intermittent load issues due to a degraded database server.  We have failed over all traffic to the remaining servers while we address the problem.  At this time, admin logins are still offline to minimize the load on the database in an effort to ensure that front end pages are loading.

We are continuing to take appropriate actions to restore full service as quickly as possible.  We will provide another update by 4:30 pm today.

If you have any questions or concerns, feel free to send a service ticket to our helpdesk by emailing us at help@tritondigital.com or call us at (770) 919-9969. 

AMP CMS Login Issues | May 31, 2017

Date:  Wednesday 5/31/2017

Time of Update: 9:50 am EDT

Estimate of resolution time: TBD

Description:

We are currently experiencing intermittent issues with the AMP CMS platform. The access to the admin is currently offline as we address the problem. Our team is aware of the issue and is working towards a resolution as quickly as possible.

If you have any questions or concerns, feel free to send a service ticket to our helpdesk by emailing us at help@tritondigital.com or call us at (770) 919-9969. 

Maintenance Window – AMP Email | May 19, 2017

Dear AMP Email Affiliates,

The AMP Email platform will undergo a routine maintenance/upgrade window on Saturday, May 20th. The maintenance window will run from 9:00 am to 11:00 am EDT. During this time, scheduled mailings may not run and you may be unable to log into the platform. Once complete, all email schedules should resume

Please do not contact the After Hours Service to report email outages during this maintenance time.  If you are still having issues with the platform after 12:00 noon EDT, then you should escalate per the information on our Contact Us page.

Should you have any questions, please contact help@tritondigital.com.

Thank You,

Darrin Patrick

SVP – Client Services, Triton Digital
Cincinnati, OH

o +1 866-448-4037 x6066
o +1 646-568-2963

darrin.patrick@tritondigital.com